FAQs

Below is a set of guidance documents and FAQs to help you use NPC's Well-being Measure.

PDF NPC's Well-being Measure user manual PDF Writing better survey questions
PDF Planning your research PDF Administering your survey  Online | Paper
Word Planning template (Word version)

PDF Interpreting your results  Initial | Follow-up

Introduction

What is well-being?

Well-being is a broad term that describes the quality of people's lives. It is linked with a range of measures including economic prosperity, physical and mental health, life satisfaction and happiness.

NPC's Well-being Measure looks specifically at 'subjective well-being': the feelings that people have and what they think of the world around them. It focuses on eight aspects of well-being: self-esteem, resilience, emotional health, relationships with friends and family, satisfaction with school and community, and general life satisfaction.

Why should I measure well-being?

How we feel matters: it influences our day-to-day lives and what we do in the future. This is why well-being is of concern for organisations working with young people.

Measuring well-being can help you to prove to external parties, such as funders or Ofsted, that you are an effective organisation. It can also help you to understand better the young people you work with, and gather evidence to improve your services.

For organisations working with the most vulnerable young people, it can demonstrate your impact where other measures of success, such as exam results, are not appropriate.

What is NPC's Well-being Measure?

NPC's Well-being Measure is an online survey-based tool for assessing the well-being of 11 to 16 year olds. It provides an easy, convenient and reliable way of quantifying the well-being of a group of young people - so it is perfect for evaluating projects.

The tool is flexible. It can be used at a single point in time to look at how a group compares to the national baseline, or it can be used at two or more points in time to measure changes in well-being. You can also add your own questions if you wish.

For more about using the tool, go to Tour in the main navigation menu.

What aspects of well-being does it cover?

NPC's Well-being Measure covers eight aspects of well-being, including a measure of life satisfaction.

  • Self-esteem - A child's appraisal of his or her own worth. It is closely linked with self-confidence, and is important fora healthy, happylife.
  • Emotional well-being - The state of a child's mental health or extent to which a child experiences depressive emotions, as well as worries and other stressful feelings. Low scores are linked to anxiety and depression.
  • Resilience - The capacity to cope with stress and difficulties. It involves a positive and purposeful attitude to life and is associated with high self-esteem and interpersonal problem-solving skills. It is a particularly important protective factor to fostering children, enabling them to deal better with future negative events.
  • Satisfaction with friends - The child's satisfaction or feelings about the quality of his or her close friendships both in and out of school.
  • Satisfaction with family - The child's satisfaction or feelings about his or her family relationships, including the quality and quantity of time spent with parents or carers, and how well the family gets on.
  • Satisfaction with community - The child's satisfaction or feelings about his or her local area and neighbours or people in the community
  • Satisfaction with school - The child's satisfaction or feelings about his or her school environment, including how enjoyable and interesting it is, and how safe it feels.
  • Life satisfaction - A global measure of a child's overall happiness or satisfaction, based on a single question where the child rates his or her life on a scale from 0 to 10.

All these aspects are related to how young people feel and what they think about their lives. It does not cover other aspects of well-being, such as economic prosperity or physical health.

How do I know NPC's Well-being Measure is for me?

NPC's Well-being tool is designed for charities, schools and youth groups that want to measure accurately their impact on young people's lives.

If you answer 'yes' to the following, the tool is likely to be suitable for you.

  • I work with 11 to 16 year olds
  • I want to measure 'subjective' well-being- how young people feel and what they think about their lives
  • I want to measure the well-being of a group (10 or more young people)
  • I work with young people in the UK
  • I am familiar with the principles of using surveys as a method of evaluation
How does the Well-being Measure fit with my existing evaluation?

NPC's Well-being Measure is unique but can be used easily with other methods of evaluation.

It can be used alongside other data to quantify your impact on how young people feel, for example on outcomes such as school attendance or exam results.

You can also choose to add your own questions to the Well-being Measure - this can be done when you create a survey. For example, you can ask young people what they thought of your project or how they rated staff.

After your survey is complete, you will receive a clearly-presented report of your results. This can be included alongside any other evidence you have of your impact.

Can I use the Well-being Measure to assess individuals?

No, NPC's Well-being Measure is a tool for evaluating the well-being of a group. The group must have ten or more young people for the analysis to be valid.

To measure reliably the well-being of an individual, you need a much more detailed method, preferably administered by a professional psychologist.

Can I use NPC's Well-being Measure with young people who are younger than 11 or older than 16?

We advise that you only use the tool for 11 to 16 year olds. The questions have not been validated for use outside this age group: some questions may be too difficult for younger children or inappropriate for older groups. We also do not have benchmarks for comparison outside the 11-16 group.

However, if you work with young people outside this age group and you think that the tool would be appropriate for them, you can still use it. In this case, when we do the analysis we will automatically compare young people's scores with the nearest available age - for example, if the survey is completed by a 17 year old, we will compare that to national data for a 16 year old.

Note: It is up to you to decide whether to use the survey with young people outside the 11-16 age group. NPC does not accept any responsibility for the reliability of the results.

Can I use NPC's Well-being Measure outside the UK?

We advise limiting the use of NPC's Well-being Measure to the UK. However, if you want to, there is nothing to stop you from subscribing to the Well-being Measure from outside the UK.

The analysis relies on baseline data to put your results in context and currently this is only available for the UK. We also haven't tested the Measure in any other country.

To read a blog post on why we advise limiting its use to the UK, click here.

Can I use the survey with young people with special educational needs or a disability?

NPC's Well-being Measure is designed for young people with functional levels of literacy.

To get valid results it is important that participants can understand the questions and the concepts behind them.

It is important that you do not influence participants when they are completing the survey. It is OK to help them to read a question but you should avoid anything that will influence how they answer.

For further guidance see here.

What do funders think of the Well-being Measure?

We have received enthusiastic feedback from a range of funders. For example:

BBC Children in Need said: '[We are] trialling NPC's Well-being Measure with some of the organisations we fund. The tool has lots of potential and we look forward to seeing how it develops.'

The Paul Hamlyn Foundation said: 'We have been impressed by the care and attention NPC have given to making sure a wide range of users have had a chance to shape its design, and help with its development. We hope that many organisations try it out, and also that other funders consider how it might assist their grantees.'

The Private Equity Foundation said: 'Having access to the right data is vital for charities which want to identify how they can make a difference to more young lives... Our conundrum was how we could support [our grantees] to measure what has previously been thought of as immeasurable. Partnership with New Philanthropy Capital on the development of its leading Well-being tool has enabled us to do just that.'

How did NPC develop the Well-being Measure?

In developing the Well-Being Measure, we created and adapted scales for measuring well-being from existing measurement scales. Our aim was to produce a tool that is both practical and robust.

During the process of development, we consulted with many experts and practicioners, and tested the survey with over 1,200 children. We had three groups of organisations to provide feedback and test the tool along the way. The survey went through many revisions to ensure that it was valid and fit for purpose.

The online version of the Well-being Measure was completed in December 2010, and developed by Public Zone.

For more information on the details of creating the tool, please see the reports on NPC's website here.

Is the Well-being Measure robust?

Yes, it been subjected to independent scrutiny and rigorous testing throughout its development.

We piloted the tool with five charities and over 800 children. Using this data, we applied a series of statistical tests to measure its reliability, sensitivity to change and validity. Alongside the extensive piloting, these tests ensure that the tool is a rigorous measure.

We also had a steering group of academics, practicioners and experts on well-being to guide the process of development and testing.

You can read more about the tests we applied and the experts involved here.

How is NPC's Well-being Measure different from other tools that measure well-being?

NPC's Well-being Measure is unique in a number of ways:

  • It's multi-dimensional: it measures eight aspects of children's well-being, including how children feel about themselves, their relationships and their environment.
  • It's flexible: you can choose which aspects of well-being you measure. You can also add your own questions if you wish.
  • It combines rigour and practicality: it draws on existing ways of measuring well-being developed by psychologists and sociologists and adapts them for practical use.The basic survey takes no more than 15 minutes to complete.
  • All the analysis is done for you: no more fiddling around with complex spreadsheets and calculations. All the analysis is done for you and available online within your account.
  • It focuses on the young person: it asks children what they think and focuses on feelings rather than behaviours.
Does it matter if I'm not an expert on statistics?

No. All the calculations happen automatically within the tool.

The data from the completed surveys is aggregated and converted into a series of well-being scores for your group. The results are then presented in a way that is designed to be clear and easy to understand by anyone.

Why is NPC charging for the Well-being Measure?

We need to cover the costs of managing NPC's Well-being Measure and keeping it up-to-date.

NPC is a charity registered in the UK, and is dedicated to helping charities become more effective. Over time, we aim to create more ways to help organisations demonstrate and improve their impact.

Can I see some examples of questions?

To measure each aspect of well-being, we ask young people to indicate how much they agree or disagree with a number of statements. Their responses are then aggregated to produce an overall figure for each aspect.

For example, to measure self-esteem, the statements include:

  • In general I like being the way I am
  • I do a lot of important things
  • I can do things as well as most other people

Statements may be phrased positively or negatively. For example, to measure relationship with friends, the statements include:

  • I have a lot of fun with my friends
  • My friends are mean to me

You can download a PDF of all the well-being questions on the 'About' section.

Getting started

How do I create an account?

Go to the Pricing page, choose the number of credits that you want to buy and click on 'Sign up'. You will need a valid credit or debit card.

During the subscription process, you will be asked to provide basic details, including the name of your organisation and your contact details, and provide an email address and password. You will also be asked to agree to our terms and conditions.

What are the features of an account?

Depending if you are accessing a free trial or subscribing to the standard version of the tool, the features available are below:

Free trial:

  • Measure up to eight aspects of well-being (self-esteem, resilience, emotional well-being, relationships with family, relationships with friends, satisfaction with school, satisfaction with where you live, and general life satsifaction)
  • Filter well-being results by age and gender
  • Oline management of survey
  • View real-time results
  • Print out a PDF report of your well-being results with automatic analysis
  • Pool the results of multiple surveys

Standard tool

  • Measure up to eight aspects of well-being (self-esteem, resilience, emotional well-being, relationships with family, relationships with friends, satisfaction with school, satisfaction with where you live, and general life satsifaction)
  • Filter well-being results by age and gender
  • Add your own tags to filter your participants further
  • Add your own custom questions
  • Online management of survey
  • View real-time results
  • Print out a PDF report of your well-being results with sutomatic analysis
  • Export your results in Excel
  • Pool the results of multiple surveys
How much does an account cost?

NPC's Well-being Measure is a paid-for subscription service. Customers sign up for the tool by buying survey credits which are added to their online account. For more information, on the cost of credits and regarding our free trial, please go to the pricing page.

Do you offer discounts to smaller organisations?

Some charities and other third sector organisations can purchase NPC's Well-being Measure at a reduced price. For more information, see our pricing page.

How many young people can I include in each survey?

It is up to you. However, you must have at least ten participants for your analysis to be valid.

Most users include 20 to 50 participants, but there is no perfect amount. As in any evaluation, the larger the sample size the more likely you are to be able to detect small changes in their well-being.

What if a want to do a large survey?

A standard survey has a limit of 200 participants. If you'd like to survey more people, then you will need to buy more credits. You can read more about the prices and how many credits you'll need here.

Do you offer a free trial version?

We believe that NPC's Well-being Measure offers excellent value for money, particularly when compared to other means of evaluating well-being, such as commissioning an external evaluation or the time you could spend analysing a survey.

We currently offer a free trial to all new users of the tool for a limited period of time. This free trial gives uers access to a more basic version of the survey with limited ability to customise the survey. Read more on our pricing page.

Where can I see an example survey?

You can see an example on Tour in the main navigation menu.

Create your survey

What do I need to do before I create my survey?

Before you begin, you need to plan your survey. Our guidance helps you to do this in six steps:

  1. Defining a research question - decide what you want to use NPC's Well-being Measure to find out.
  2. Deciding what questions to include in your survey
  3. Deciding who will complete the survey - pick a group of young people
  4. Deciding when to do the survey - choose a date and time
  5. Deciding whether to do the survey online or on paper
  6. Deciding where you will conductthe survey - plan a venue

Download our guidance here, or use the link at the top of the page.

Once you have worked through these six steps you are ready to create your survey.

Do I have to do my survey online?

No, but we strongly advise that you launch the survey online. This has a number of advantages including it is cheaper for you, there is less room for error when young people complete the survey, and you get your results faster.

You can administer the survey on paper if you choose. How to do this is explained clearly when you create your survey. You are responsible for printing out the survey, making sure that all the surveys are correct and that participants have entered their ID numbers. You will then need to send us the surveys along with a fee for data entry.

If you choose to use paper surveys, you are also responsible for collecting the data correctly. We cannot take responsibility for any errors in printing or distribution to participants.

How can I make sure my research is ethical?

Children are a vulnerable group and we recommend that you take into account the ethical issues that arise in undertaking research with them before you use NPC's Well-being Measure.

You can read guidance on the principles of ethical research and read NPC's ethical research framework here.

What is the purpose of a follow-up survey?

It will enable you to measure change between two points in time - for example if you want to measure what impact a project is having on young people.

You can create a follow-up survey by clicking 'Follow-up' next to the appropriate survey on the 'My surveys' screen. A follow-up automatically copies the previous survey, although you can edit it if you wish.

On a follow-up survey, you may want to ask custom questions that may not have been relevant in the initial survey, for example 'how did you rate the project?'

Follow-up surveys can be administered in exactly the same way as other surveys. However, make sure that you select a time that is appropriate to what you are trying to measure.

Also, be aware of the difficulties of measuring long-term change. In particular, the longer the time between two surveys, the increased risk there is that external environmental factors that you cannot control that may have an impact on young people.

Does the timing of my survey matter?

Yes, you need to choose a date and time that is appropriate for what you want to measure. Always try to set the date of your survey and stick to it.

Also, we know that young people's well-being can change in response to short-term events, such as school holidays. Use your common sense and avoid times when young people are most unsettled, for example Friday afternoon or Monday morning.

Does it matter where I do my survey?

This will be determined by where it is that you work with young people, but there are some basic rules you should follow.

Select a venue where young people are able to complete the survey on their own, and without distraction or influence from others. A quiet environment such as a classroom or computer lab is ideal.

Always be there to supervise the survey, be on hand to answer any questions that young people may have, and don't allow young people to take the survey away with them.

How do I decide who to include in my survey?

You need to decide whether to survey all of the young people you work with, or a sample of them. If you choose a sample, you should take care to avoid bias in the group.

The survey is designed for 11 to 16 year olds and you need to have at least 10 completed surveys from your group for the analysis to be valid.

Does it matter how many young people I include in my survey?

You need to have a sample of at least 10 completed surveys to do any analysis. If you have less than 10, you will not receive any results.

This rule also applies if you want to do analysis within your sample. For example, if you have surveyed 30 young people including, 25 boys and 5 girls, you will be able to analyse the results separately for boys but not girls.

Also, as with any survey, the size of your sample can affect the changes you see. At small sample sizes, the survey will only pick up large changes in well-being. As the sample become larger, then you are able to detect smaller changes. As a general rule, you need at least 30 participants to detect small changes in well-being, or 50 participants to detect very small changes.

Do I need a control group?

You can still get a good indication of your impact without a control group. By using the national baseline, our analysis already accounts for changes related to the age and gender of the participants.

It is up to you to decide whether to include a control group. A control group can help you to demonstrate what would have happened to young people without your intervention, and answer the question: 'how can we show that the improvements in well-being are caused by our service, and not some external factor?'. However, for many organisations, constructing a control group is impractical or beyond their capacity.

(A 'control group' is a group of similar young people which you can compare to the group you are working with.)

What is a 'rolling survey'?

A 'rolling survey' is when you administer a survey at different times to suit the different stages that young people are at.

For example, if you work on a project that has young people referred to you at different points in the year, it doesn't make sense to survey them all at the same time as they will be at different stages in their journey. Instead, it makes more sense to survey them individually at the point when they are referred to you and then again at a defined point after you have been working with them. Over time, this method helps you to build up a large enough sample to analyse.

NPC's Well-being Measure can be used to do a rolling survey. Once you create a survey, you can leave it open for as long as you require. You can also create a follow-up survey before the initial survey is closed. Read our guideline on how to create a rolling survey.

Can I change the well-being questions?

No, the well-being questions are fixed and cannot be edited. Any alteration would invalidate the question.

All the questions have been rigorously tested on a range of different young people aged between 11 and 16. If you do not like any one of the eight groups of questions, then you can choose not to include it in your survey.

Can I add extra questions to my survey?

Yes, you you can choose to add your own custom questions when you create your survey. These can be multiple choice or open-ended questions.

We recommend that you do not include more than 10 custom questions so that the survey doesn't become too long.

You can read further guidance on designing questions in our guidance Writing better survey questions.

Note: If you are a user of the free trial, you are not able to add your own custom questions. If you wish to do this, you will need to upgrade your account.

Can I change the order of questions on a survey?

The basic structure of the survey cannot be altered but you can choose the order of your custom questions.

The basic structure is as follows: the first part of every survey collects information about participants (for example their age and gender), the second part of the survey are the well-being questions and the third part of the survey are your own custom questions.

What are 'tag questions'?

'Tag questions' are questions that provide you with information about a participant, for example their age or gender. These are used to divide your sample in the analysis.

There are three mandatory tag questions - age, gender and postcode. You are then able to add your own tags. So, for example, if you want to test whether the well-being of young people eligible for free school meals is different to those that aren't, you will need to add this tag. How to do this is explained clearly during the process of creating your survey.

A unique feature of tags is that you can choose whether you collect the information from participants or whether you input the data yourself when you upload participant information.

Note: If you are a user of the free trial, you are not able to add your own custom tags. If you wish to do this, you will need to upgrade your account.

I have made a mistake on my survey, can I go back and change it?

Yes, while you are still creating a survey you can go back or reset a page at any time. You can also save the survey and edit it later.

However, you cannot change the survey after you have launched it to participants. After you have launched the survey, the only change you can make is to add participants.

How do I upload participant information?

You need to add details to an Excel spreadsheet. The information required on this spreadsheet will depend on whether you have chosen to add your own tag questions.

During the process of creating your survey, when indicated, click on 'download' to get the spreadsheet. Save it on your computer before you begin to use it.

You can complete the spreadsheet by copying cells from an existing spreadsheet or manually entering the data. Please make sure that you follow the guidance on the page, enter data correctly and have removed all formatting from the spreadsheet before you finish. You need to make sure that the spreadsheet is saved as a .csv file (on most computers this should happen automatically).

After you have saved the completed spreadsheet click 'Browse' to locate it and then click 'Upload'.

How do I copy a previous survey?

To copy a survey you have used with a different group of participants click on the 'Use as template'icon on any of the surveys that appear on the 'My surveys' page. This will copy all of the questions into a new survey and you will be able to edit them as necessary.

Can I add my logo to the survey?

Yes, by using the 'add logo' button when you create your survey.

On the online survey, the logo appears on each page of the survey.

What should I call my survey?

Choose a name that clearly identifies the project with which it is associated. For example, Project X School Y. When the survey is shown in 'My surveys' it will also be shown alongside the date you launched it.

Follow-up surveys are automatically attached to their 'parent' survey so you do not need to give the follow-up a new name if you don't want to.

Administer your survey

How do I launch the survey?

Follow the steps through to 'Launch survey'.

When you launch a survey the appropriate number of credits will be debited from your account. Before this happens, you will be asked to confirm that you are happy with your survey. If not, you can go back and edit it. After you have launched your survey your new account balance will be shown on screen.

Please note that after you launch a survey you cannot make any further changes, except adding more participants.

How do I introduce the Well-being Measure to young people?

Introducing the survey is simple. You should make sure that young people are aware of why they are doing the survey and what will happen to their results.

Follow our short guide on administering your survey here.

How long does it take to complete the survey?

The standard survey takes an average of 10 to 15 minutes for young people of normal literacy to complete. Some younger children or those with lower literacy may take longer. It might also take longer if you have chosen to add your own custom questions.

Why do you use ID numbers?

ID numbers enable us to protect the anonymity of the participant. This means that neither you nor NPC is able to identify the answers associated with an individual.

ID numbers are crucial if you choose to do a follow-up survey because they allow us to track each participant.

Every participant completing the survey is given an unique ID number. This is automatically assigned when you upload participants during the create survey process. Participants need to enter their unique ID when they complete the survey.

How do I make sure that young people have the correct ID numbers?

After you launch a survey, you can download a list of participants and their unique ID numbers. When young people are completing the survey online they need to enter this unique ID number.

If you have chosen to email participants a link to the survey, the email will contain a unique ID number. If you have chosen to use your own link, then you need to be on hand to provide young people with their numbers.

If participants do not enter a valid ID number they will not be able to complete the survey.

Can I help young people with the survey if they are having difficulty?

Yes. Although we have tested the survey thoroughly with young people, it is inevitable that some questions will arise.

If young people do not understand a question you can read it to them. If they still do not understand, you can rephrase the question in a way that the child will understand.

When dealing with questions, the golden rule is to try not to influence the way young people answer as this will affect the validity of your results.

More information on answering questions related to survey is in our guidance on administering your survey.

What do I do if a computer crashes or internet connection is lost during the survey?

If a computer crashes the participant will have to begin the survey again.

If the internet connection fails, provided the participant does not navigate away from the page, they will be able to continue the survey once it is restored. If they receive an error message, they need to click 'back' in the browser which will return them to the completed survey. Once the internet connection is restored, they can continue the survey.

If you are not sure whether a participant's results have been submitted, you can view the status of each participant that has been sent the survey from the 'My surveys' page.

Can I see who has and hasn't completed the survey?

Yes. Click on the 'View participants' icon for the relevant survey on the 'My surveys' page.

What if I want to add participants after I have launched my survey?

You can do this by clicking on the 'View participants' icon for the relevant survey on the 'My surveys' page, and select 'Add participants'.

Adding participants after launch is intended if you are doing a rolling survey.

Please note that once you have added a participant you cannot delete them. This is designed so that you can get an accurate picture of the response rate for your survey.

Can I see the survey results as I go along?

Yes, while your survey is open, you can check progress by using the 'My Surveys' screen.

By clicking on 'View results' icon, you can view the results as they come in (providing at least 10 people have completed the survey). However, you are not able to filter your results until your survey has been closed.

What response rate should I expect?

As you are supervising the survey, you should expect a response rate that is close to 100%. However, this will depend on your group.

When completing the survey, participants have the option of skipping questions that they do not want to answer. This means that there may be a variation in the data that you have for each question. You can see this variation in your results.

How do I close the survey?

Once you are satisfied that your survey is complete you can click on 'Close survey' on the 'My Surveys' screen. You will be asked to confirm your decision. Once you have closed a survey, it cannot be reopened.

Closing your survey allows you to print out a report of your results and download an analysis of your data.

What do I need to do differently if I'm using paper surveys?

When administering your survey on paper you need to:

  • Print out the survey
  • Staple the pages in the correct order (please make sure they are stapled firmly so the pages will not come apart)
  • Ensure unique ID codes are written clearly on the front of each survey

Once participants have completed the survey their data needs to be entered into the system. You can either:

enter your surveys yourself, following our guidance

send your survey to us to enter. This option requires an additonal payment for data entry dependant on the number of surveys you have. Contact us for a quote.

For further information about administering your survey on paper see our guidance here.

Analysing results

How do I download a report of my results?

You can download a report of your results and export your data once your survey is closed. Do this from the 'My Surveys' screen or by clicking on the 'Download report' icon for the appropriate survey. A summary of the report is also available.

The report contains data from the well-being questions only. The data from your custom questions can be downloaded separately in Excel format on the 'View results' screen.

How are the results analysed?

All the calculations happen automatically. Our system converts the raw data you collect from survey participants into overall scores, which it presents in a series of graphs and tables. The calculations are a mixture of descriptive statistics, such as averages, and inferential statistics, which require more complex calculations.

Results are calculated using our national baseline to take into account the age and gender of respondents, so you can be sure that your results are not biased.

You can read more about the calculations here.

Can I compare my group to a national average?

Yes, all the results from NPC's Well-being Measure are presented in the context of a national baseline. You can read more about the national baseline here

How is the national baseline used in the calculations?

The national baseline is a sample of young people across the UK that have completed the well-being survey. It is used in all the graphs and statistics generated in NPC's Well-being Measure to put results in context.

For example, if your results show a score of 30% on self-esteem, it means that 30% of the national population has lower self-esteem than your group and 70% of the national population has higher self-esteem than your group.

For more information on the national baseline see here.

How regularly do you update the national baseline?

We will update the national baseline regularly. For more information see here.

Can I look at the well-being scores for individuals?

No, we do not provide individual scores for well-being. The analysis is only valid for a group and, on their own, scores for individuals are not meaningful.

So that participants answer honestly it is also important that scores remain anonymous.

Can I do my own analysis of the well-being questions?

Using our filtering tool you can change the data that is presented in the graphs. You can access the tool by clicking on the 'View results' icon in the 'My surveys' screen.

The filtering tool does not allow you to display more than one variable alongside another on the graphs - for example to compare boys and girls on a single graph. However, as you can download the data yourself, there is nothing to stop you from doing this analysis yourself.

Do you analyse the results of my custom questions?

No, we provide a basic output of the results in an Excel spreadsheet, which you can download on the 'View results' page of your survey. You can use this to do your own analysis.

How are the results presented?

Your results for the well-being questions are displayed in a series of graphs and tables, and in a clearly presented report which you can download as a PDF. You can see an example of a report here.

Results for your custom questions are available to download as an Excel file. This includes some basic analysis but does not include any graphs or charts.

What data can I export?

You can download the analysis for your well-being results in an Excel spreadsheet. This includes aggregated results for your group. Separately, you can also download the results for your custom questions.

You can download your results from the 'My surveys' page using the 'Export results' icon, or by from the 'View results' page for your survey.

Note: If you are a user of the free trial, you are not able to export your data from the website. Contact us if you wish to discuss accessing your data.

Can NPC's Well-Being Measure prove that my organisation's activities have caused a change in well-being?

A question that comes up again and again is: 'how can we show that the improvements in well-being are caused by our service, and not some external factor?'

The answer is that it is impossible to know for sure without a 'control group'. A control group is a group of similar young people which you can compare to your group. The control group is intended to demonstrate what would have happened to young people without your intervention. However, constructing a control group may be impractical or it may be beyond your resources.

Without a control group you can still get a good indication of your impact. By using the national baseline, our analysis already accounts for changes related to the age and gender of the participants.

Can I change how the graph displays the results?

The analysis of the well-being questions is presented in a series of bar graphs and the format of these graphs cannot be changed.

However,using our filtering tool - which you can access by clicking on the 'Results' icon on the 'My surveys' page - you can choose what data is displayed on the graph. You can select a sub-group of your population by selecting the relevant options, for example 13-year-old girls. Providing there are at least 10 completed surveys in the group your results will be displayed.

How do I acknowledge NPC's Well-being Measure?

Using our Measure lends credibility an weight to your research as it is recognised by funders.

We ask that when displaying or writing up your results, for example in a presentation or annual report, you acknowledge that you have used NPC's Well-being Measure.

For more information and to download a logo that you can use, click here.

My account

How do I change my account details?

First log into NPC's Well-being Measure using the email address and password you provided during registration and then change your email or password under the 'My Account' tab.

Can I share an account or limit access between users?

Each account has one login. If you choose, you can share this login with your colleagues but please remember that you are also sharing all administrative privileges.

THIS FEATURE IS NOT YET AVAILABLE.

You can also choose other Users within your organisation that can administer surveys on your behalf. Once you have set up a survey, users can upload details of participants and collect responses. However, they will not be able to amend any of the questions or create new surveys.

To create a new User, you need to enter their details on the 'Manage users' page. When you click 'Create user' they will be emailed their unique login details and instructions.

I already have an account. How do I buy more credits?

You can buy more credits at any time by logging in and choosing the 'Buy more?' at the top of the screen after you have logged in.

Once you have signed up your account will remain open until you choose to cancel it, even if you have used all your credits. We do not store credit card details or offer a direct debit facility. Each time you buy new credits you will have to re-enter your credit card details.

How do I close my account?

If for any reason youwant to cancel your account, please send an email towellbeing@thinknpc.org, using 'Cancel account' in the subject line.

Under the terms and conditions that you agree to when you sign up to use the service, we are not obliged to provide you with a refund for any used or unused credits.

Privacy and security

What data does NPC store from my survey?

NPC's Well-being Measure requires us to store a range of information.

Personal data on young people - for example names and email addresses - is stored for the sole purpose of administering your surveys. Any of this information you choose to add will only be visible to you and will be deleted from the system when it is no longer in use.

As set out in our terms and conditions, NPC will retain anonymous data from your surveys to contribute to a national sample of children's well-being.

All our procedures comply with the UK Data Protection Act 1998. You can read our full privacy policy here.

How can I be sure that my data is secure?

NPC takes the security of your data very seriously. Our systems are designed to protect your interests and the anonymity of the young people in your survey.

In order to ensure that your information is secure we have suitable electronic, physical and managerial procedures to prevent unauthorised access and safeguard the information we collect.

For more information, you can read our privacy policy here.

What measures does NPC have in place to protect my data?

We store data securely on a server in a secure environment using several levels of physical access security, 24-hour surveillance, and advanced technology to prevent interference or access from outside intruders. We also delete personal data such as names and email addresses when it is no longer in use.

For more information you can read our privacy policy here.

What happens to my data if I cancel my account?

If you cancel your account we will delete all of the personal data associated with your surveys.

As outlined in our terms and conditions, we will retain anonymous data to contribute to our national sample of well-being.